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For your reference, we have included the original job posting below.
Technician Field Sr Spec
Job Number:
36243848
Company Name:
Lockheed Martin
Job Location:
Fairfax, VA US
Job Category:
Engineering & Architecture
Technician Field Sr Spec
Req ID 198964BR Industry Job Title Technician Field Sr Spec Standard Job Code/Title N8155:Technician Field Sr Spec Required skills Customer service / support skills, security understanding and required clearance as well as related technical experience in desktop, network or voice. Desired skills A+, Secure+, Net+ and/or HDI Desktop Support Technician (HDI-DST) . Proven techniques for improving onsite customer interaction . How service level agreements impact workflow and prioritization of requests . Seven key steps for effective root cause analysis . The ITIL processes of incident, problem, change, release, asset, and configuration management . An overview of security management and knowledge management . Essential time management and problem-solving skills . Effective strategies for managing difficult customers Specific Job Description Performs technical support may include desktop, network and/or voice. Additional tasking may involve MAC (Move, Add, Change)tasking as well as logistics, tech refresh and O&M. Standard Job Description Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. Security Clearance TS/SCI w/Poly Typical Minimums High School diploma, or equivalent experience/combined education, with additional technical training equivalent to a technical Associate degree and/or demonstrated ability to perform leadership and maintenance tasks and 7 Years or more of experience. LMCareers Business Unit ESS0160 IS&GS-SECURITY (S8200) Business Area Info Systems & Global Sol Program P516 Department 6399024:P516_OS Job Class Information Technology Job Category Hourly/Non-Exempt State Virginia Virtual No Relocation Available No Work Schedule FLEX-Non-Standard 40 hour week Req Type Blue Sky Direct/Indirect Direct Shift First
