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For your reference, we have included the original job posting below.
Sr. Solutions Consultant (Sales Engineer), Professional Services
Job Number:
38673178
Company Name:
eGain Communications Corp.
Job Location:
Washington, DC US
Job Category:
Sales & Sales Management
Salary:
Yes (amount not posted)
Minimum Education:
4-Year College Degree
Sr. Solutions Consultant (Sales Engineer), Professional Services
About eGain Communications Corporation eGain (NASDAQ: EGAN) is the leading provider of cloud and on-premise customer interaction software for sales and service. For over a decade, eGain solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs). To find out more about eGain products, visit Requisition #: NA -2011-33
Position: Sr. Solutions Consultant (Sales Engineer), Professional Services
Location: Washington, D.C.
Summary: The Solution Consultant works in tandem with the Account Manager to drive new sales opportunities from qualification to close. In particular, the solution consultant focuses on understanding the business and the technical requirements of the prospect, and strives to showcase how the eGain applications can meet these requirements in the best possible light. The solutions consultant is expected to have in-depth knowledge of product functional capabilities and technical architecture, and possess a good understanding of the overall customer service landscape with respect to business/technology drivers and competitive landscape.
Responsibilities: duct discovery sessions to completely understand prospect's business and technical requirements pare and deliver a solution presentation and custom product demonstration that highlights eGain's differentiators and expertise in meeting client's stated requirements ategize with the Account Manager on the next best activities to move deal further down the sales funnel pare and conduct proof-of-concept and pilots including coordinating all aspects of setup and training if needed pare and coordinate the eGain response to RFI/RFP from clients during the pre-sales cycle ertly handle customer questions on functional / technical capabilities during meetings / presentations, and if needed, adapt presentation / demo to customer's line of questioning
Qualifications: helors degree in a technical discipline e or more years experience as Solution Consultant / Sales Engineer working with enterprise software applications (Oracle, SAP, Kana, Rightnow, Knova, ATG, Talisma, Salesforce) tware development experience basic expertise with DHTML, CSS, JSP, JAVA and SQL is essential ellent oral and written communication skills lity to travel to client sites (50% travel)
To apply: Principals only to respond. Send your resume, product marketing content samples (or web link to samples) and cover letter, explaining why you are great candidate for the position, to . No phone calls please!
