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For your reference, we have included the original job posting below.
Help Desk/Support Specialist
Job Number:
42331298
Company Name:
Harris Corporation
Job Location:
Dulles, VA US
Job Category:
Information Technology
Help Desk/Support Specialist
Help Desk/Support Specialist
Job ID: HITS01121034 Help Desk/Support Specialist - Dulles, VA - HITS01121034 Description:
Help Desk/Support Specialist
Job Code: HITS01121034
Job Description:
* Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information
* Modify existing databases and database management systems or direct programmers and analysts to make changes
* Test programs or databases, correct errors and make necessary modifications
* Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
* Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases
* Train users and answer questions
* Establish and calculate optimum values for database parameters, using manuals and calculator. Specify users and user access levels for each segment of database
* Develop data model describing data elements and how they are used, following procedures and using pen, template or computer software
* Work as part of a project team to coordinate database development and determine project scope and limitations
* Select and enter codes to monitor database performance and to create production database
* Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management
* Oversee the daily performance of computer systems
* Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
* Update and communicate with users about problem progress
* Escalate incident reports to required groups and monitor as defined in SLA
* Participate in the deployment of applications and hardware impacting the current and proposed IT tools used in the field location
Qualifications:
* BS/BA (or the equivalent) with a minimum of 21 years of relevant work experience
* Extensive knowledge and experience working with computer software, enterprise networks and equipment
* Excellent written/verbal communications, problem solving, organizational and interpersonal skills including willingness and ability to document and share information with team members
* Knowledge of: * Backup or archival software to possibly include Backup and archival software; Disaster recovery software; Microsoft Volume Shadow Copy Service; Symantec LiveState * Configuration management software to possibly include Automated installation software; Deployment software; Patch management software * Desktop communications software to possibly include CrossTec NetOp Remote Control; Remote control software; Stac Software ReachOut; Symantec pcAnywhere * Internet directory services software to possibly include Active directory software; Domain name system DNS software; Network directory services software * Operating system software to possibly include Event log monitor software; Microsoft Windows Pre-installation Environment; Operating system monitoring software; Personal computer diagnostic software
Preferred Additional Skills:
* Experience supporting IT requirements for the Intelligence Community
This position requires the candidate to already possess an active SSBI TopSecret Clearance with FS polygraph and to maintain the clearance. By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Requirements:
Expertise Engineering Education Bachelors (or equivalent work experience) JobType Full Time Locale USA - VA - Dulles Preferred Language English
