We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 843 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Lorton, VA
Make a Difference Business Process Specialist , Washington DC Parsons offers the U.S. Government qualified and clearable personnel to solve engineering, construction, ...
Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) and various ...
Senior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Technical writer and desktop publisher. Creating fromscratch documentation for writing enduser software procedures. Must be familiar with information technology ...
Make A Difference Maximo Specialist, Washington DC, Aiken South Carolina, or Houston Texas Parsons offers the U.S. Government qualified and clearable personnel ...
The Geospatial Specialist must have hands on experience in designing and implementing Open Geospatial Consortium services including Catalog Services for Web ...
The Documentation Specialist will assist in the development of user stories. They will develop lean, just in time documentation of the software to be developed. ...
Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) and various ...
Trainee Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Senior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
For your reference, we have included the original job posting below.
Help Desk Specialist
Job Number:
37188230
Company Name:
NANA Regional Corporation
Job Location:
Lorton, VA US
Job Category:
Information Technology
Help Desk Specialist
Title: Help Desk Specialist Location: US-VA-Lorton Other Locations: Synterasprovides high quality, innovative solutions that address critical national security and market needs. Our primary and secondary NAICS codes are within the 5415 (Computer Systems Design and Related services) and 5417 (Scientific Research and Development) industries. Our combination of executive experience and direct operational expertise in market sectors of national importance positions Synteras to best meet customer needs. Synteras is a subsidiary of Qivliq.
QIVLIQ, LLCis an Alaska Native Owned Corporation, providing shared services to the Qivliq family of companies, and planning and incubating the next generation of companies serving federal and commercial customers. Qivliq companies offer core expertise in telecommunications, information technology, product development, major program management, Open Source Software, construction management, facility operations, and operations support. Qivliq family of companies realizes that quality personnel are the key to our success. An excellent benefits package, professional working environment, and outstanding leaders are all keys to retaining top professionals. Qivliq and its family of companies reserve the right to edit, revise or change this job description. Nothing in the contents of this job description implies an employment contract with the incumbent.
AN EQUAL OPPORTUNITY EMPLOYER: Synteras is an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Synteras' Human Resources Department. JOB DESCRIPTION:
Incumbent shall provide on-site (Government facilities) program and help desk support for the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, Technical Investigative Programs Section which supports investigations and investigative methods that are sensitive in nature. All contract employees must successfully complete a Government background investigation and maintain a clearance.
The Contractor shall be responsible for providing support for the Programs such as: Telecommunications Linking System (TLS), Pen-Link, and ICE Subpoena System (ISS). This support includes: user assistance, technical assistance, Oracle database administration and maintenance, application server administration and maintenance; and the tasks.
Incumbent is responsible for providing in-depth and high level, telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem. Classifies level, priority and nature of problem. Opens, tracks and closes trouble tickets; ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Must have a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience in the set-up, configuration, use, and trouble shooting of computer. Trained and certified in automated help desk management systems.
BASIC QUALIFICATIONS: · Requires High School Diploma, but a Bachelor's degree (in Computer Science or a related field) or equivalent, is highly desired. · Must have one or more years' experience in help desk support and/or IT desktop and network support. · CNE/CNA certification. · Must have positive, customer service attitude · Must be proficient in Microsoft Office · Must be able to communicate effectively in spoken and written English · Must be able to work independently and as part of a group in meeting tight deadlines · Clearance: Public Trust
DESIRED QUALIFICATIONS: · Hands on experience with the Pen-Link system · Hands on experience with theTelecommunications Linking System (TLS) · Hands on experience with the ICE Subpoena System (ISS) · Familiarity with automated trouble ticketing systems · DOJ Experience
Work Environment and Physical Demands: General office environment; no special physical demands required.
