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Listed below are the top 10 out of 843 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in FAIRFAX, VA


 
 

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To view more listings click here to search Technology Jobs in FAIRFAX, VA


For your reference, we have included the original job posting below.




Help Desk Specialist


Job Number:42469324
Company Name:SRA International
Job Location:FAIRFAX, VA US
Job Category:Information Technology


Help Desk Specialist

Requisition Number 36563BR
Profession Information Technology (IT)


Position Title: Help Desk Specialist
Position Work Location VA - FAIRFAX - 4300 FAIR LAKES COURT (VAS002)
Telecommuting Options Telecommuting Not Allowed
US Citizenship Required No


Clearance Required: No


Clearance Type: None
Additional Suitabilities None
Why SRA? SRA is a leading provider of technology and strategic consulting services and solutions -- including systems design, development, and integration; and outsourcing and managed services -- to clients in national security and intelligence, civil government and public health markets. The company also delivers business solutions for contingency and disaster response planning, information assurance, business intelligence, environmental strategies, enterprise architecture, infrastructure management, and wireless integration.

Founded in 1978, SRA is headquartered in Fairfax, Virginia, and has offices in more than 40 countries around the world.  The company employs more than 7,000 people and generates approximately $1.7 billion in revenue.


Daily Responsibilities: SRA International is searching for successful candidates to support us with HelpDesk application support for the newly implemented Web-Based Supply Chain Management (WBSCM) for the USDA.

- Level 1 help desk support utilizing call routing and incident ticketing systems.
- On-call support includes answering phone calls and emails from a diverse end user community.

Daily responsibilities include documenting, troubleshooting, and following-up on help desk incidents.

- Works with other Level 1 team members and Level 2 technicians to understand when to escalate an incident and receive feedback to be able to independently handle future incidents.
- Some after hours support is required.
- Additional tasks include system monitoring and occasional testing support


Required: Years of experience:(min) 1-2
Required: Degree Bachelors
Required: Basic Qualifications Provide on-call and functional support for SAP web-based supply chain system.
Required: Travel 0 - 10%

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