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For your reference, we have included the original job posting below.
Help Desk Specialist - Associate
Job Number:
41287615
Company Name:
STG, Inc.
Job Location:
Adelphi, MD US
Job Category:
Information Technology
Help Desk Specialist - Associate
Help Desk Specialist - Associate
Job Number 11:DEF-820 City Adelphi State Maryland
Position Requirements Be able to provide telephone, online and in person technical customer support to resolve technical desktop and laptop issues in the DoD environment. Must be very patient and have an outgoing personality and the ability to write and speak well. A+ Certification Required. Prefer prior Help Desk team experience working with Dell PC's with Windows XP operating systems. Must be able to diagnose and resolve problems in accordance with government standards and policies.
Duties: Provide technical help desk support via the telephone, online and in person. The ability to complete diagnostics and repairs remotely including software and hardware installations. Laptop setup and configuration including VPN (preferred) IAVA and TrackIT database updates Windows Updates Qualifications Education: A+/Network+/Security+ and a Microsoft Certification (IAT Level 1 Certified according to the DoD 8570.1 Directive)
Background/Years of Experience: HS Degree plus 2 years related experience. 1-3 years of customer service experience. 2 years of desktop and computer peripheral support /troubleshooting experience. Minimum 2 years of experience using Help Desk software tools.
Technical Skills (Must Have): Ability to work independently, install and troubleshoot a variety of software packages. Also should be able to distinguish difference between hardware and software issues.
Non-Technical Skills: Must be able to obtain the required background investigation leading to a Secret Clearance. Ability to write, listen and communicate effectively
