Help Desk IT Specialist III (Proposal)

Help Desk IT Specialist III (Proposal)

Help Desk IT Specialist III (Proposal)



Location MD18 - Maryland, Beltsville
Status
Date Opened 1/10/2012
Position Schedule Full Time
Req Code 005-STS-MD1-12

Description
This position will be in support of the National Information Technology Center (NITC), United States Department of Agriculture's (USDA) Office of the Chief Information Officer (OCIO).
Provide Tier III support to end users for PC, server or mainframe applications and hardware. Handle problems that tier I support is unable to resolve. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Maintain currency and high level of technical skill in field of expertise.
. Perform System Administration duties in a client-server environment
. Manage and perform the steps/actions required in Remedy ticketing system
. Maintain current and high level of technical skill in field of expertise
. Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room
. Complete all daily logs and journals associated with maintaining computer room security and control
. Support Disaster Recovery (DR) exercises
. Ensure customer satisfaction through the resolution of all issues and problems reported
. Report, document, and escalate customer contacts regarding issues, problems, and information
. Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small scale servers
. Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room


Education
. Associates Degree (Bachelor's preferred) or comparable work experience
Experience
. Ability to navigate or interpret the controls on the fire panel, Power Distribution Units (PDS), Generators, UPS's and other equipment to maintain a stable enterprise datacenter operating environment
. Ability to perform installation of network cabling, cable termination, fiber optic cable installation and termination
. Ability to install, maintain, and monitor electronic equipment including: network cards, CSU/DSUs, hubs, routers, switches, controllers, multiplexors, and other related networking equipment

Skills/Knowledge Required:
. Experience performing system backups. Knowledge of large files system backup strategies using Storage Area Network (SAN) and/or Virtual Tape Libraries (VTL)
. Knowledge of Veritas Netbackup or High Availability Disaster Recovery (HADR) is a benefit
. Knowledge and experience in client server environment utilizing one or more: LINUX, Windows, AIX, and UNIX
. Knowledge and skills to perform rack, stack, and installs of servers, software packages, perform system patching and troubleshoot connection or system unavailability issues
. Experience using Remedy ticketing suite or similar ticketing system
. Experience using peripheral components to connect to servers and troubleshoot/diagnose customer connectivity issues or system failures
. Knowledge, skills, and experience installing and terminating Cat 5/6 and Fiber Optic cabling within a datacenter environment, to include using an optical time-domain reflectometer (OTDR) and other cable testing tools
. Experience with Microsoft suite tools: Word, Excel, PowerPoint, Visio, Access, and Outlook
. Experience with data communications hardware/software, including routers, switches, and firewalls

Special Requirements/Certifications
. ITIL V3 Foundation Certification or ability to obtain certification within 90 days of employment start date

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Physical Requirements
N/A